Privacy Policy
Last updated: July 14, 2026 · Effective for California residents under CCPA/CPRA
California residents: you have the right to opt out of the sale or sharing of your personal information at any time. Do Not Sell or Share My Personal Information — clicking this opens your privacy preferences where you can turn off all tracking.
Who We Are
Fast Junk Removal ("we," "us," "our") is a locally owned junk removal service operating in San Francisco and San Mateo County, California. This Privacy Policy describes what personal information we collect through our website, how we use it, who we share it with, how long we keep it, and your rights under California law.
Contact: (415) 735-3953 · San Francisco & San Mateo County, CA
Information We Collect
Information you give us
- Calls and texts: when you call or text the number on this site, your phone number, call duration, and message content may be recorded by our phone provider for service and quality purposes.
- Contact forms: if you submit a quote request, we collect your name, phone number, email address, and job details.
Information collected automatically
- Analytics data: pages viewed, time on page, scroll depth, approximate location (city-level), device type, browser, operating system, and referring source.
- Heatmap and session data: mouse movements, clicks, and scroll behavior recorded as anonymized session replays.
- Call tracking data: the phone number displayed on this site may be a tracking number that records which marketing source generated your call.
- Cookies and similar technologies: small files stored in your browser that allow our analytics and tracking tools to recognize return visits and measure behavior over time.
Sensitive personal information
We do not intentionally collect sensitive personal information as defined by CPRA (such as Social Security numbers, financial account data, precise geolocation, or health information).
Third-Party Tools and Data Sharing
We use the following third-party tools on this site. None of these tools activate unless you have given consent through the banner shown on your first visit.
| Tool | Provider | Data shared | Purpose |
|---|---|---|---|
| Google Analytics 4 | Google LLC | Pages visited, session duration, device type, approximate location, referral source | Understanding how visitors use the site |
| Microsoft Clarity | Microsoft Corporation | Anonymized session recordings, heatmaps, click and scroll patterns | Improving site usability |
| CallRail | CallRail, Inc. | Phone number displayed to you, call duration, call source | Tracking which marketing sources generate calls |
We do not sell your personal information for money. However, sharing behavioral data with Google, Microsoft, and CallRail for cross-context behavioral advertising purposes is considered "sharing" under California law, and you have the right to opt out.
How We Use Your Information
- To respond to your quote request and schedule your pickup.
- To follow up about your job and answer your questions.
- To measure how well our advertising and marketing are working.
- To improve this website and the experience of using it.
- To comply with legal obligations.
Data Retention
| Data type | Retention period |
|---|---|
| Call and text records | Retained per CallRail's standard policy (up to 2 years); contact us to request earlier deletion |
| Google Analytics data | 14 months (GA4 default retention setting) |
| Microsoft Clarity session data | 30 days (Clarity default) |
| Consent preferences (your cookie choices) | 12 months, stored locally in your browser |
Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the following rights:
Right to Know
You may request a description of the categories and specific pieces of personal information we have collected about you, the categories of sources, our business purpose, and the categories of third parties we share it with.
Right to Delete
You may request that we delete personal information we have collected about you, subject to certain exceptions.
Right to Correct
You may request that we correct inaccurate personal information we hold about you.
Right to Opt Out of Sale or Sharing
You may opt out of the sale or sharing of your personal information at any time using the link below or in the footer of every page.
→ Do Not Sell or Share My Personal Information
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
How to Submit a Request
To exercise your Right to Know, Delete, or Correct, contact us by:
- Phone or text: (415) 735-3953
We will respond within 45 days of receiving a verifiable request.
Do Not Sell or Share My Personal Information
You may opt out at any time by clicking the link below. Your preference is saved in your browser for 12 months.
→ Do Not Sell or Share My Personal Information
Global Privacy Control (GPC)
We honor the Global Privacy Control (GPC) signal. If your browser is configured to send a GPC signal, we treat it as an automatic opt-out of sale and sharing — no banner will be shown.
Cookies and Your Choices
- Strictly necessary: No third-party cookies. Used only for basic site functionality.
- Analytics cookies: Set by Google Analytics and Microsoft Clarity. Only set if you have given consent.
- Marketing / call tracking cookies: Set by CallRail. Only set if you have given consent.
You can update your cookie preferences at any time: Privacy Preferences.
Data Security
We take reasonable and appropriate measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Children's Privacy
This site is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page.
Contact Us
- Phone or text: (415) 735-3953
- Service area: San Francisco & San Mateo County, CA